We’re referring to network, server and application performance. Sadly, most companies and even IT staff don’t know. When problems arise, it’s important to know what normal performance looks like so that you can quickly identify anomalies and focus on where and how to solve the problem. Is it the network, the application, or something in between?

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It can often be the difference between hopelessly guessing for hours and getting to the root of the issue within minutes.

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Shield ITSM believes in thorough monitoring of the perimeter network, data lines, servers, as well as business critical applications and services. Combined with alerting and with the ability to identify trends and forecast needs, we can stay ahead of just about any issue.